Frequently Asked Questions

1. What is the PROVE Partners Client Portal?

The Client Portal is a website where PROVE Partners’s clients can log in and view the status of their cases without having to call PROVE Partners to obtain information.

2. What are open cases?

Open cases are any cases that PROVE Partners is showing as not currently settled by the attorney.

3. Can I access my client’s documents (including bills and statements) through the Client Portal?

Yes. Case documents can be located in the “Open Cases” section, under the client’s name. When you click on a client’s name, a pop-up will open displaying all procedures currently open with PROVE Partners. You can then click on the “Download” button located next to the procedure to view and print the related documents. To print a statement, click on the “Statement” tab at the top of the "Open Cases" pop-up.

4. What is "Cases Needing Attention"?

"Cases Needing Attention" is the section of the Client Portal where you can view the messages intended for your staff to review from a PROVE Partners staff member.

5. How do I change my password?

To change your password click on the “My Profile” tab.

6. What if I can't remember my password?

If you are unable to remember your password, click on the “Forgot Your Password” link and an email will be sent to you containing a temporary password.

7. What if I can't remember my username?

Your username is the email address PROVE Partners has on file for you. Please call PROVE Partners at 1-877-909-3111 to confirm the email address on file.

8. How do I get access to the Client Portal?

To obtain access to PROVE Partners’s Client Portal you will need to call our office at 1-877-909-3111 to request access. An email will be sent to you containing a temporary password.